Shipping
We proudly ship worldwide.
All orders are carefully inspected and packaged to ensure your jewelry arrives safely and beautifully presented.
Processing Time
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Orders are processed within 2–5 business days after payment is confirmed.
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During product launches, holidays, or promotional periods, processing may take slightly longer.
Delivery Time
Estimated delivery times vary depending on the destination:
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Taiwan: 1–3 business days
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Asia: 3–7 business days
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North America: 5–10 business days
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Europe: 5–10 business days
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Australia & New Zealand: 5–10 business days
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Other countries: 7–14 business days
Please note that delivery times are estimates and may be affected by customs clearance or local courier services.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or other local fees determined by the destination country. These charges are the responsibility of the customer.
Once an order has been shipped, we are unable to redirect or modify the shipping address.
Returns
We hope you love every piece from Sense Jewelry.
If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
Return Eligibility
To qualify for a return:
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The item must be unworn and unused.
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The item must be returned in its original packaging.
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All accessories and gifts included with the order must also be returned.
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Proof of purchase is required.
Non-Returnable Items
For hygiene and quality assurance reasons, the following items cannot be returned:
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Earrings
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Custom-made or personalized jewelry
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Gift cards
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Items marked as Final Sale