Jewelry Care
Every piece of Sense Jewelry is crafted with carefully selected natural gemstones and precious metals. With proper care, your jewelry will remain beautiful for years to come.
Daily Care
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Remove your jewelry before swimming, showering, exercising, or sleeping.
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Avoid direct contact with perfumes, lotions, cosmetics, and household chemicals.
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Natural gemstones may vary in hardness. Please avoid dropping or knocking your jewelry against hard surfaces.
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Wipe your jewelry gently with a soft, dry cloth after wearing to remove oils and moisture.
Storage
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Store each piece separately to prevent scratches.
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Keep your jewelry in the original jewelry pouch or box when not in use.
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Avoid prolonged exposure to direct sunlight, excessive heat, or humid environments.
About Natural Gemstones
Each gemstone is naturally unique.
Variations in color, inclusions, texture, transparency, and patterns are natural characteristics that make every piece one of a kind. These are not considered defects, but part of the beauty created by nature.
Sterling Silver
Our sterling silver components may naturally develop a soft patina over time. This is a normal characteristic of genuine silver.
A polishing cloth designed for silver jewelry can easily restore its original shine.
Gold-Plated Jewelry
Gold plating naturally wears over time depending on individual wear and environmental conditions.
Proper care will help preserve the finish and extend the life of your jewelry.
If you have any questions about caring for your jewelry, please feel free to contact us. We are always happy to help.
Warranty
At Sense Jewelry, we stand behind the quality of every piece we create.
One-Year Warranty
All Sense Jewelry products are covered by a one-year limited warranty from the date of purchase.
This warranty covers manufacturing defects in materials or craftsmanship under normal wear.
What Is Covered
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Manufacturing defects
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Loose hardware caused by workmanship
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Faulty clasps or connectors
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Structural issues resulting from manufacturing
What Is Not Covered
The warranty does not cover:
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Normal wear and tear
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Scratches, dents, or accidental damage
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Damage caused by improper use or storage
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Exposure to chemicals, perfumes, or water
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Natural aging of gold plating or sterling silver
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Damage resulting from unauthorized repairs or modifications
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Loss or theft
Natural Gemstones
Because every gemstone is formed by nature, differences in color, inclusions, transparency, and surface characteristics are expected and are not considered manufacturing defects.
Warranty Claims
If you believe your item has a manufacturing defect, please contact us with:
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Your order number
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A description of the issue
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Clear photographs of the item